Lyca Mobile is powered by Vodafone, which offers 99% coverage of Italy and is often cited as the fastest and most reliable network in the country, also in 5G.

To register and activate your Lycamobile SIM or eSIM, after purchasing it and receiving the confirmation email, click "Register and activate your SIM/eSIM" and select the appropriate option: new number or porting. During the process, you will need to enter your identity card or passport, tax code, and your residential address in Italy. You will also need some specific information: the PUK (for an eSIM, this is in the confirmation email; for a physical SIM, it is printed on the SIM), the ICCID (for an eSIM, this is in the confirmation email; for a physical SIM, it is the barcode number on the SIM), and the order ID found in the confirmation email. By following these steps, your SIM or eSIM will be successfully registered and activated.

Select a deal on lycamobile.it/en, choose a physical SIM or eSIM, enter your details, and complete the registration process. If you're already a customer, you can activate a promotion from your customer area or the official app.

The APN (Access Point Name) is the setting that allows your device to connect to the Internet via your carrier's network, acting as a bridge between your phone and your data network. It's also essential for the hotspot to work.

On iPhone, it's sometimes necessary to configure the APN manually. Go to Settings > Cellular > Cellular Data Network, uncheck "Use Carrier Settings," and enter data.lycamobile.it in the Cellular Data, MMSC, and Personal Hotspot fields.

On Android, manual configuration is rarely necessary, but if necessary, go to Settings > Connections > Mobile Network > Access Point Names (APNs), add a new APN with data.lycamobile.it, save, and then restart your phone.

Lycamobile Italy APN Settings:

• Name: lycamobile
• APN: data.lycamobile.it
• Username: lmit
• Password: plus
• MCC: 222
• MNC: 35
• APN Type: default
• APN Protocol: IPv4/IPv6
• Roaming Protocol: IPv4/IPv6

To find your Lycamobile number, you can dial *132# on your phone or check your device settings, usually under "About Phone" or "Status." Alternatively, you can use the official Lycamobile app to view your account details.

To check your Lycamobile credit in Italy, you can dial *131# on the keypad and press send to instantly see your balance on the screen, or call 40321 and follow the voice prompts to find out your credit, minutes, texts, and data allowance. To check your remaining data and minutes, dial *137#. If you're abroad, call +39 351 000 1321 and follow the voice prompts. Alternatively, the official Lycamobile app allows you to check your balance, remaining data, and purchase offers directly from your phone.

International bundles

International bundles inclusive allowances are for calls from Italy to selected international countries (see the list of countries included), and for mobile data usage (if included in the bundle) in Italian metropolitan area. Other usage will be charged at standard rates. Allowance is valid for 30 days only including the day of purchase. Only one bundle per 30 days period may be allowed. If on the renewal date of the tariff plan the credit is insufficient, the plan will be reserved automatically by partially charging the cost of the offer and the residual credit will be temporarily reduced to zero, the promotion will restart automatically for 30 days from the moment it was made the next top-up of sufficient credit (i.e. when the residual credit will be sufficient to cover the cost of the monthly renewal). If no useful top-up is made within 5 days, the total amount of the previously made charge will be re-credited to the SIM. The customer will still be able to get back the total amount of credit partially charged simply by responding to the information SMS that will be sent at the same time as the partial charge of the cost of the offer. Any calls, SMS or data usage beyond the bundle allowance will be charged on the standard rate. In bundle data usage is rounded up and charged in 1KB increments. Once the data allowance of a bundle has been fully used, additional data usage will be charged at €0,18/MB. International Texts, Short numbers of calls, calls to special and premium numbers and other value-added services are excluded from your allowance. Any unused allowance after the validity period will not be carried forward. If you have purchased more than one bundle type, allowances will be deducted from the first bundle purchased. Promotional credit cannot be used to buy the bundles. The bundles are for non-commercial, private, personal use only. A customer can have only one plan within the 30days unless the second plan price is higher than the currently active plan. which means the customer can upgrade the plan in 30days not downgrade.

International bundle minutes to UK calls does not include the minutes to call Isle of Man, Guernsey, Jersey & Channel Islands. It will be charged as PAYG rates from 39 ct/min. The below prefix will be charged at the following rates

Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice. Any illegal, misuse or unethical activity will result in immediate suspension of the service or the activities that considered as illegitimate usage will result in barring the service. The customer is required to use the offer in a lawful manner, in good faith and fairness and must refrain from achieving benefits different from those related to the normal use of the offer for interpersonal communication. Unless of other evidences, it is presumed a use, in accordance with good faith, that doesn’t exceed every 30 days: • 10,000 minutes of calls • 10,000 SMS For plans that provide unlimited data traffic, the use of the service is not considered lawful and correct if monthly traffic volumes exceeds the double of the average consumption of customers with homogeneous or similar plans and at least one of the following parameters is not respected: a) monthly data traffic generated in hot spot mode exceeding 80% of total data traffic; or b) Data traffic generated in hot spot mode exceeding 50% of the total data traffic carried out in each day for three consecutive days; or c) Data traffic generated in upload exceeding 50% of the total data traffic carried out in each day for three consecutive days. For more information or if you require any support with this offer please contact our customer service team on 40322 (call charges may apply).

It is possible to use the bundle allowances while roaming in the EU/EEA countries. A different data limit is applied to these bundles when you roam within EU/EEA Countries (see roaming data allowance indicated in each bundle). Our roaming Fair Usage Policy is applied on the roaming products. You can find it on eu-roaming-is-changing. Please note: 30 minutes before the renewal time of your bundle, the cost of the bundle will be reserved/frozen from your balance, to ensure auto-renewal will take place.

From 1 Apr 2023, plan activation will be mandatory to continue using our service and receiving monthly benefits. To keep enjoying our services activate any plan by clicking https://www.lycamobile.it/en/bundles/.